System measures of success start to take shape

03/28/17 09:34:am

It’s often said that what gets measured gets changed. As part of our evolving organization, Rogers Behavioral Health is now monitoring our performance on five key measures.

Here’s how we are performing so far this year:

Measures of success

Clinical effectiveness as measured by the CGI Score, the clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge

Performance to date

79% of our patients were “much improved” or “very much improved” over the course of their stay, as rated by the attending psychologist or psychiatrist. The data in the graphic represent 338 patients from February 1 – 27, 2017. Because Rogers only recently began collecting CGI data, this year’s results will be used as a baseline.

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Patient satisfaction as measured by Press Ganey survey results

Details of this measure and target are still under discussion in consultation with Press Ganey.

Employee engagement as measured by results on the employee satisfaction survey (average of seven survey questions on satisfaction, pride, and commitment to the job and organization) 

2016-17 performance

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Note: Rogers’ target is to improve the employee engagement composite score by at least 3% to 78 on our 2017 survey.

Patient days of service, which demonstrates our ability to reach and help more patients

Note: Rogers’ target is to improve the employee engagement composite score by at least 3% to 78 on our 2017 survey.

Patient days of service, which demonstrates our ability to reach and help more patients

Year to date performance (8/1/16 – 1/31/17)

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Patient days of service including inpatient, residential and outpatient = 112,359

Target = 113,141

Same period last year = 96,312

Financial performance as measured by revenue minus expenses

graph1.jpgYear to Date performance for 8/1/16 through 1/31/17 = $11.5 million

Revenue minus expenses = $11.5 million

Target = $10.4 million

Same period last year = $11.7 million

Posted: February 28, 2017 - 10:49am

 

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